CUSTOMER DATA PRIVACY POLICY
Lugar nas Estrelas guarantees the privacy and security of your personal data and assures that they will only be used for internal processing, sending campaigns and promotional offers and dissemination of products and services. It also confirms that the data collected will not be sold or crossed with any other entity.
Lugar nas Estrelas recommends that you read our “Customer Data Privacy Policy” and any subsequent updates.
WHAT IS GDPR
The General Data Protection Regulation, or GDPR, is a European regulation that has applied since 25 May 2018 and aims to make personal data law equal across the European Union, increasing protection and protecting its citizens.
PERSONAL DATA – what is it
” Personal data is information relating to a living, identified or identifiable person. Personal data is also the collection of separate information that can lead to the identification of a specific person”. This applies to an address, email contact, telephone. IP address, cookies, or any other data that can lead to the identification of a person.
WHEN AND HOW WE COLLECT YOUR DATA
We collect your personal data upon your consent, or when you subscribe to our newsletter and the like. Your data is collected orally, in writing or via access to our website, landing pages or social media presence. They may also be collected from other sources, such as Tour Operators of any nature/origin or Travel Agencies.
WHY DO WE COLLECT DATA?
We present here some points considered relevant and usual: invoicing management, marketing, contact management, commission management, complaint management, analysis of fraud and illicit situations, litigation management and physical security control.
WHAT YOUR RIGHTS ARE
Right of Access – You can request a copy of the data that is being kept and ask how it is processed and for what purpose.
Right to Rectification – You have the right to correct existing information about you, such as an email or telephone contact.
Right “to be forgotten” – You may request that information held about you is removed, however this is limited to the existence of valid grounds for not doing so, such as legal obligations.
Right to portability – You have the right to have access to information in a standard and machine-readable format, as long as it is technically possible.
Right to object – You can object to your data being used for direct marketing purposes.
Right not to be subject to automated decisions – You have the right to request human intervention in processes that are usually automated (e.g. Profilling).
HOW TO EXERCISE YOUR RIGHTS
The exercise of your rights is generally free of charge except in clearly unfounded cases. To exercise your rights, please contact Lugar nas Estrelas or by email: rc.lugarnasestrelas@gmail.com.
TRANSMISSION OF YOUR DATA
Your data may be passed on to service providers when acting on behalf of Lugar nas Estrelas. We will always take the necessary contractual measures to ensure that they respect the personal data of our clients. We may also communicate your data to judicial, tax and regulatory authorities for compliance and satisfaction of legal impositions.
SECURITY OF YOUR DATA
Lugar nas Estrelas has implemented a set of measures to ensure the protection of your personal data against destruction, alteration, disclosure, unauthorised access or attempted unlawful processing.
TIME LIMITS FOR DATA PROCESSING AND RETENTION
Unless there is a specific legal obligation, customer data will be processed and stored for the period of time that you maintain a contractual relationship with our lodging, or based on your consent.
